Vialog Support
Need help with Vialog? You’re in the right place.
Contact us
The fastest way to reach us is by email:
We usually reply within 1–2 business days. It helps to include:
- Your device model and iOS or Android version
- The app version (Settings, at the bottom)
- What happened, and a screenshot if possible
Please don’t send us your medical records: we can’t give medical advice, and we don’t need them to help.
Frequently asked questions
Do I need an account?
No. Vialog has no sign-up or login. You can start right away.
Where is my data stored?
Only on your phone. Your medications, doses, weight and notes never leave your device unless you export a backup yourself.
How do I move my data to a new phone?
On the old phone, go to Settings → Data → Export data and save the file somewhere you can reach from the new phone (for example iCloud Drive or Files). On the new phone, install Vialog and choose Settings → Data → Restore from a file. Restoring replaces what is on the new phone.
My reminders aren’t arriving
- Check that notifications are allowed for Vialog in your phone’s Settings.
- Check that Settings → Notifications → Dose reminders is on in the app.
- Focus modes, Do Not Disturb or battery saver can hold notifications back.
- Open the app once after changing a schedule so reminders are set again.
Why is my estimated level different from what I expected?
The estimated level is calculated from published pharmacokinetic data and the doses you log. It is an estimate, not a measurement, and can differ from your body. It is not medical advice.
How do I subscribe, cancel or restore Premium?
- Subscribe: from the paywall in the app.
- Cancel: in your account’s subscription settings (on iPhone: Settings → your name → Subscriptions; on Android: Google Play → Payments & subscriptions), at least 24 hours before renewal. Deleting the app does not cancel a subscription.
- Restore on a new device: tap Restore on the paywall, signed in with the same Apple ID or Google account.
How do I delete my data?
Settings → Data → Delete all data removes everything from your device. Deleting the app does the same. There is no copy on our side.
Is Vialog medical advice?
No. Vialog is a record-keeping and reminder tool. Always follow your doctor’s or pharmacist’s instructions.
Privacy and terms
© 2026 Yasin Beyazlı. All rights reserved.
Minti is listed as Vialog on the App Store and Google Play; this page applies to both names.